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Frequently asked questions
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Films have a four-week timeline where you'll receive the first version of the film, from there you have two sets of amendments built into the contract, each set taking 1 week to complete. Photography has a two-week turnaround along with expedited options if you're looking to post them online soon after the event!
I'll always email you to let you know that your photos/videos are ready and live on the gallery found in the 'Client Galleries' section of the website. The email will include the password for the gallery and you're welcome to share that with whoever you'd like! The gallery allows you to download the photos and videos inidividually or all at once!
That is one of the most common thing I hear from couples, and to be honest, I'm also more comfortable behind the camera than in front of one! I always like to have a couple calls before the day and if possible to meet in person, letting you get to know me is a huge step to building trust and confidence. And on the Wedding day, gently guiding couples and being a source of positive energy is always my priority!
Thankfully this has never happened but I have an extensive list of friends in the industry who can take over for me on the day. If I am ill then you'll receive an email/message from me as early as possible with my sincerest apologies as well as the contact information and portfolio of the person taking over for me. I will aim to send someone with a similar style that you're looking for and will edit the photos myself. After the day, I'll be more than happy to discuss regarding a partial refund or an increased amount of deliverables to apologise.
I like to think it's the way I operate during the day, my goal isn't to be in your way and let you have fun and enjoy your day rather than controlling the flow. You'll struggle to catch me without a smile on my face as I always love being at a wedding, I think it makes the couple and guests relax around the camera if the person operating it is friendly!
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